- When it comes to shipping, you have 3 options!
- When all of your items are ready for dispatch, your order will be processed.
- Royal Mail 2nd Class (£4.20) gets dispatched on the same day as process.
- Parcelforce 48hr (£5.95) gets dispatched on the next working day of process.
- Orders of over £85 will receive FREE Royal Mail 2nd Class Postage. If your order exceeds £100, we will ship with Parcelforce free of charge.
- If we have to order a product in for you, or if there is a delay, you will be contacted with a clear time frame of when we expect the product to come back into stock.
- Please allow 7 days for your delivery to arrive before contacting us.
- In the event of your delivery not arriving , please contact equibarnuk@outlook.com.
- We would love to ship worldwide, however, due to the current issues surrounding Covid-19 delays, we have taken the decision to refuse all international parcels at this time.
- Upon dispatch, you will receive a tracking confirmation email. If there is a delay with your parcel for any reason after we have posted the order, we will NOT be able to refund you until Royal Mail or ParcelForce issue a reason for non delivery - in this event, the parcel will make its way back to us and you will be refunded.
- It is the buyers responsibility to track the parcel, however, if you are having an issue, we will be more than happy to help you in clearing any problems.
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