Returns & Refunds

Returns & Refunds Policy

Thanks for purchasing our products at operated by EquiBarn UK which is owned and ran by EquiBarn UK. 

We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.

If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 14 days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within 14 days of your purchase.

After the 14 day period, we cannot offer you a refund or exchange. We encourage our customers open the product in the first 14 days after their purchase to ensure it meets your needs.

To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, manuals, documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges.

If you have any further questions or would like to request a refund, please do not hesitate to contact us.

Refunds (if applicable)

Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.

If your request is approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 calendar days. If you have paid for the delivery of the goods, this will not be refundable.

In some cases, only partial refunds are granted (if applicable):

  • Products with obvious signs of use.
  • Any article that is not in its original condition, damaged or missing parts for reasons that are not due to our error.
  • Any article returned more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check bank account again.

Then contact your credit card company, it may take some time before a refund is officially posted.

Next, contact the bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received a refund, please contact us at

Second Sale Items

We do not offer refunds for seconds sale items, unless they are defective.

Exchange (if applicable)

We only replace articles if they are defective or damaged. If you need to exchange an article for the exact same, please send us an email at and post your article to:

Cliffe Hill Farm, Little Shaw Lane, Markfield, LE67 9PP


If the article was marked as a gift when purchased and shipped directly to the receiver of the gift, only the customer who purchased the item will be eligible for the credit.


To return your product, please post it to the following address:

Cliffe Hill Farm, Little Shaw Lane, Markfield, LE67 9PP.

with your contact details and your reason for returning.

You will be responsible for paying your own shipping costs to return the item, unless the item is defective. Shipping costs are not refundable. If you receive a refund, shipping costs will be deducted from the refund.

We advise using a trackable service to send your returned goods, as we cannot guarantee that we will receive the return.